Welcome to our FAQ page, where we’ve rounded up answers to your most pressing questions faster than a mustang at full gallop. Whether you’re curious about our Western gear, shipping policies, or returns process, we’ve got the information you need to shop with confidence.
About Our Products
What kind of products does US Cowboy Gear specialize in?
We’re your one-stop shop for authentic Western wear and accessories, including:
- Men’s and women’s footwear (ankle boots, casual shoes, and more)
- Durable clothing (jeans, pants, tops, shirts, and outerwear)
- Stylish accessories to complete your Western look
- Special collections for boys and girls
Are your products authentic Western gear?
You bet! We partner with trusted brands like Ariat® to bring you gear that’s as reliable as your favorite workhorse. Every item in our catalog meets our high standards for quality and authenticity.
Ordering & Account Questions
How do I create an account?
Creating an account is easier than roping a calf! Just look for the “Create Account” option during checkout or on our homepage. With an account, you can:
- Track your orders faster than a cowboy can tie a lasso
- Save your shipping information for quicker checkouts
- View your order history
I forgot my password. What should I do?
No need to fret, partner! Click on “Forgot Password” on the login page, and we’ll send you instructions to reset it quicker than you can say “yeehaw!”
Payment Options
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
Is it safe to enter my credit card information on your site?
Safer than a gold shipment with an armed guard! We use industry-standard encryption to protect your information. Your trust is as important to us as a cowboy’s word is his bond.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after processing)
- Free Shipping: On orders over $50 via EMS (15-25 business days after processing)
Do you ship internationally?
We sure do! We ship globally to most countries (excluding some Asian and remote regions). Wherever your ranch is located, we’ll do our darndest to get your gear to you.
How can I track my order?
Once your order ships, you’ll receive tracking information faster than a cowboy can tie a lasso. Use this to follow your package’s journey from our Dayton headquarters to your doorstep.
Returns & Exchanges
What’s your return policy?
If you’re not completely satisfied with your gear, we accept returns within 15 days of delivery – no bucking necessary. Items must be unused and in their original condition with tags attached.
How do I initiate a return?
Just contact our friendly team at [email protected] and we’ll guide you through the process smoother than a well-oiled saddle.
When will I get my refund?
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Contact Information
How can I contact US Cowboy Gear?
We’re always happy to hear from our customers! You can reach us at:
- Email: [email protected]
- Mailing Address: 841 Ingram Street, Dayton, US 45408
Happy trails and happy shopping from all of us at US Cowboy Gear!