Howdy partner! We want you to be completely satisfied with your Western gear from US Cowboy Gear. If something isn’t quite right, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories included
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Footwear that shows signs of wear (including Ankle Boots & Shorties, Casual Shoes)
  • Clothing with removed tags or that has been washed
  • Personalized or custom items

Note: This doesn’t affect your statutory rights for faulty or incorrectly shipped items.

How to Return or Exchange

Step 1: Request Authorization

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello US Cowboy Gear Team,

I would like to request a return/exchange for my order #[Your Order Number].
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
I would like: [Refund to original payment method / Exchange for (specify product details)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once approved, we’ll email you return instructions. Please:

  1. Securely package the item(s) in the original packaging
  2. Include the original packing slip or a copy of your order confirmation
  3. Affix the return label we provide (for US returns)

Step 3: Ship Your Return

For international returns, you’ll need to arrange return shipping. We recommend:

  • Using a trackable shipping method
  • Retaining your shipping receipt until your return is processed

For US returns, use the prepaid label we provide via DHL or FedEx.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Shipping charges are non-refundable unless the return is due to our error.

Exchanges

For size or style exchanges:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you want an exchange and specify the replacement item
  3. We’ll ship your new item once we receive the return (standard shipping times apply)

For faster service, you may place a new order and return the original item separately.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and packaging
  • We’ll arrange a free return and expedited replacement

Western-Style Customer Service

We stand behind our gear like a cowboy stands behind his brand. If you have any questions about returns or need assistance, don’t hesitate to reach out to our friendly team:

Email: [email protected]
Mail: 841 Ingram Street, Dayton, US 45408

We’re here to help you get exactly the Western wear you need for your adventures!