Shipping Policy

Howdy partner! At US Cowboy Gear, we’re committed to delivering authentic Western wear and footwear straight to your doorstep, with service as reliable as a trusty steed. Below you’ll find all the details about our shipping options and our straightforward returns process.

Shipping Information

Returns & Exchanges

We want you to be completely satisfied with your Western gear. If something isn’t quite right, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

• Items must be in original condition (unworn, unwashed, with all tags attached)
• Original packaging with all accessories included
• Must include proof of purchase (order number or receipt)

How to Return or Exchange

Step 1: Request Authorization

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you want a refund or exchange

Step 2: Package Your Return

Once approved, we’ll email you return instructions. Please:

• Securely package the item(s) in the original packaging
• Include the original packing slip or a copy of your order confirmation
• Affix the return label we provide (for US returns)

Step 3: Ship Your Return

For international returns, you’ll need to arrange return shipping. We recommend:

• Using a trackable shipping method
• Retaining your shipping receipt until your return is processed

For US returns, use the prepaid label we provide via DHL or FedEx.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when your refund is processed

Note: Shipping charges are non-refundable unless the return is due to our error.

Exchanges

For size or style exchanges:

• Follow the standard return process above
• Clearly indicate in your email that you want an exchange and specify the replacement item
• We’ll ship your new item once we receive the return (standard shipping times apply)

For faster service, you may place a new order and return the original item separately.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the issue and packaging
• We’ll arrange a free return and expedited replacement